thecallcenterindia.com Communications delivers integrated text messaging and e-commerce customer relationship management (CRM) services to business enterprises 24 hours a day, 7 days a week.

Our client service specialists use award winning call centre software and we guarantee service levels that satisfy the most demanding clients. Let live interaction with your e-commerce website provide the Internet's highest available degree of successful sales, real-time customer service, toll-free call answering, instant live-rep callbacks 24 hours a day, 7 days a week! order taking, order processing, order entry, call centre, call center, messaging, answering service, order taking, paging, CRM

The result :

» we increase your service levels to your customers
» we improve your sales capability
» we maximize customer satisfaction

Learn more about us !

» Our people and services
» Our award winning technology
» Our quality

Yantram is web enabled and capable of taking orders, and facilitates ease of communications with our clients and their customers. Our call center services include Inbound Teleservices, Order Processing and Outbound Services.

Our Inbound Teleservices include Sales (acquisition, upsale and ancillary), while our Outbound Services include Sales, Acquisition, Winback, Retention, New Product Launch, Lead Generation, Appointment Setting, Satisfaction Surveys, Market Research and Verification. Yantram call center also seamlessly handles all the details of Order Processing, including Product Inquiry, Third Party Verification, Customer Service, Pre-Post Sales Support and 800 numbers.

Using a call center to supplement your in-house staff or even as your only order taking strategy can have a significant impact on your bottom line. When your infomercial airs or a customer visits your website and wants to purchase your product, making a phone call is often the customer's first choice for contacting you. It allows the customer to speak to a live person and to ask questions. This can be especially important if your product is complicated or the customer wants information or clarification about the product.

order taking services will allow you to advertise 24/7 hours of operation, to take orders and make sales even when your business is closed for nights and weekends, even on holidays. Whether we act as an off hours order taking service, or provide you with complete 24/7 order taking systems, we're sure you agree that our order entry service will be second-to-none.

» order taking Customized database including product description and price for over 10,000 products
» Inventory is continually updated with new products and price changes as needed Turnkey order processing including
   multiple shipping and payment options, credit card authorizations, customer service and order fulfillment
» On-line script ensures high percentage of data capture, even if a caller does not place an order, as lead generation for
   database
» On-line information in "pop-up" or help screens allows our agents to answer questions regarding tour information,
   fan mail, retail outlets, and other commonly asked questions
» Customized call reporting
» Enhanced call routing options including automated menu selection and call overflow in place to facilitate cost-effective
   handling of large call volume spikes
» Credit cards are authorized then downloaded daily to the client for fulfillment

Thecallcenterindia - Highlights Order Taking Services
» Fully integrated web-based order taking services handling high call volumes and diverse product catalogs
» Comprehensive agent training ensures quality service and effective sales closing.
» Customized e-commerce website will streamline your sales and reporting channels.
» Proprietary Merlin Agent Interface™ with scripted FAQ integration provides for efficient and effective question
   answering.

We offer Order Taking Services in all states across the nation:

Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | D.C.Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming | USA | UK | Australia | France | Spain | Germany | Russia | Canada | India | Dubai | Qatar | UAE